1. Terms & Conditions

TERMS & CONDITIONS

Effective Date: September 30, 2026

Welcome to the official online store operated by Aesthetic Care (Pvt.) Ltd. (“Aesthetic Care,” “we,” “us,” or “our”).

By accessing or purchasing from our website, including www.kaysaesthetic.com, you agree to these Terms & Conditions. Please read them carefully before placing an order.

1. About Our Store

Aesthetic Care (Pvt.) Ltd. operates and supplies personal-care and beauty products under its brands, including:

• Kay’s — TM 550391

• Sum’s — TM 550393

These brands and their associated product names, packaging, labels, artwork, photographs, descriptions, logos, and other brand materials are used and controlled by Aesthetic Care (Pvt.) Ltd. to the extent of our rights and interests in those materials.

2. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, prices, sizes, availability, and other information displayed on our website are accurate.

However:

• Product packaging may be updated from time to time.

• Actual colors may vary depending on your screen or device.

• Product images may differ slightly from the physical product due to photography or manufacturing updates.

• Customers should read the product packaging and directions before use.

3. Professional-Use Products

Certain Kay’s and Sum’s products are designed specifically for professional beauty salons, beauticians, aestheticians, or trained users.

Where a product is identified as professional-use, customers should follow the product's instructions and recommended precautions.

Customers are responsible for ensuring that products are used appropriately and according to their intended purpose.

4. Skin Sensitivity and Patch Testing

Beauty and personal-care products may not be suitable for every individual.

Customers should carefully review ingredients, warnings, directions, and recommended precautions before use.

Where appropriate, conduct a patch or sensitivity test before full application, particularly for products involving facial treatments, bleach, hair treatments, or other products that may cause sensitivity.

Discontinue use if significant irritation or an unexpected reaction occurs and seek appropriate professional advice.

5. Orders

An order placed through our website constitutes a request to purchase products.

We reserve the right to:

• Accept or decline an order.

• Correct pricing or product-description errors.

• Limit quantities.

• Cancel an order where a product is unavailable.

• Cancel orders suspected of fraud or unauthorized activity.

If an order is cancelled after payment has been received, any eligible refund will be processed according to our Refund Policy.

6. Prices and Payments

All prices displayed on the website are subject to change without prior notice.

The applicable price is the price displayed at the time the customer places the order, except where an obvious pricing or technical error has occurred.

Customers are responsible for providing accurate billing and delivery information.

7. Delivery

Delivery times are estimates and may vary because of location, courier delays, weather, public holidays, operational circumstances, or other events outside our reasonable control.

Customers must provide an accurate delivery address and contact information.

Please see our Shipping Policy for additional information.

8. Returns and Refunds

Returns, exchanges, and refunds are governed by our published Refund & Return Policy.

Customers should review that policy before placing an order.

9. Intellectual Property

All website content, including but not limited to:

• Kay’s branding

• Sum’s branding

• Logos

• Product names

• Packaging artwork

• Product photographs

• Videos

• Written content

• Graphics

• Website design

• Marketing materials

may be protected by applicable intellectual-property laws.

Except where expressly permitted in writing, no person may copy, reproduce, modify, distribute, publish, sell, or commercially exploit our intellectual property.

10. Kay’s and Sum’s Trademark Notice

Kay’s — TM 550391

Sum’s — TM 550393

The names, marks, logos, packaging, and associated brand identifiers of Kay’s and Sum’s are proprietary brand assets of Aesthetic Care (Pvt.) Ltd. to the extent of our rights and interests.

Unauthorized use, imitation, reproduction, passing-off, or misleading representation of our brands or packaging may result in appropriate legal action.

Aesthetic Care (Pvt.) Ltd. reserves all rights available under applicable law.

11. Counterfeit and Unauthorized Products

Aesthetic Care (Pvt.) Ltd. does not authorize counterfeit, imitation, unauthorized, or misleading products presented as genuine Kay’s or Sum’s products.

Customers should purchase from authorized sources and verify the relevant brand and product information.

If you believe that a product is counterfeit or improperly using our brand, please contact us with photographs, purchase information, seller details, and other relevant evidence.

12. Website Use

You agree not to:

• Use our website for unlawful purposes.

• Attempt to interfere with website security.

• Copy website content for unauthorized commercial use.

• Misrepresent your relationship with Aesthetic Care (Pvt.) Ltd.

• Use our brands in a manner that may create confusion regarding sponsorship, authorization, or affiliation.

13. Limitation of Liability

To the extent permitted by applicable law, Aesthetic Care (Pvt.) Ltd. shall not be responsible for losses resulting from misuse, unauthorized modification, improper storage, failure to follow product instructions, or use contrary to the product's intended purpose.

Nothing in these Terms is intended to exclude or limit any liability that cannot lawfully be excluded or limited.

14. Changes to These Terms

We may update these Terms & Conditions from time to time.

The updated version will be published on this website with the revised effective date.

15. Governing Law

These Terms shall be interpreted in accordance with the applicable laws of Pakistan, subject to any mandatory consumer-protection rights that may apply to the customer.

16. Contact

Aesthetic Care (Pvt.) Ltd.

Official Website: www.kaysaesthetic.com

Official WhatsApp: 03219294391

For trademark, counterfeit, product, order, or customer-support matters, please contact us through our official channels.

Kay’s — TM 550391
Sum’s — TM 550393

2. Intellectual Property & Trademark Policy

INTELLECTUAL PROPERTY & TRADEMARK POLICY

Effective Date: September 30, 2026

Aesthetic Care (Pvt.) Ltd. respects intellectual property rights and expects customers, retailers, distributors, business partners, and other third parties to respect the intellectual property associated with our brands.

1. Protected Brands

Aesthetic Care (Pvt.) Ltd. identifies and protects its brands, including:

KAY’S

Trademark No.: TM 550391

SUM’S

Trademark No.: TM 550393

These brand identifiers may appear on our products, packaging, promotional materials, website, social-media content, advertisements, and other authorized communications.

2. Unauthorized Use

Without prior written authorization from Aesthetic Care (Pvt.) Ltd., third parties must not:

• Reproduce our logos or brand artwork.

• Copy or imitate our product packaging in a misleading manner.

• Manufacture or sell products falsely represented as genuine Kay’s or Sum’s products.

• Use our trademarks in a manner that suggests unauthorized sponsorship or affiliation.

• Copy our product photographs, promotional videos, website content, or marketing materials for commercial purposes.

• Create confusingly similar branding intended to mislead customers.

3. Genuine Products

Customers are encouraged to purchase Kay’s and Sum’s products through authorized channels.

When purchasing products, customers should check the product packaging, branding, product information, and relevant trademark identification.

For Kay’s products, look for the applicable TM 550391 identification.

For Sum’s products, look for the applicable TM 550393 identification.

The presence of a trademark number alone should not be treated as the only method of determining authenticity; customers should also consider the complete packaging and source of purchase.

4. Counterfeit Products

A counterfeit product is a product that falsely represents itself as an authentic product or improperly uses another party's brand or intellectual property.

Aesthetic Care (Pvt.) Ltd. reserves the right to investigate suspected counterfeit or unauthorized products and to take appropriate action under applicable law.

Pakistan's Trade Marks Ordinance, 2001 provides a legal framework concerning trademarks, unfair competition, registration, protection, and fraudulent marks. (Pakistan Code)

5. Reporting Suspected Infringement

If you believe someone is:

• Selling counterfeit Kay’s products;

• Selling counterfeit Sum’s products;

• Copying our packaging;

• Using our trademarks without authorization; or

• Misleading customers about their relationship with Aesthetic Care (Pvt.) Ltd.,

please contact us.

Where possible, include:

• Photographs of the product and packaging;

• Seller/shop name;

• Purchase location or website;

• Order/invoice information;

• Contact details of the seller;

• Date of purchase; and

• Any other information that may help us investigate.

6. Legal Rights Reserved

Aesthetic Care (Pvt.) Ltd. reserves all rights and remedies available under applicable intellectual-property and other laws.

Nothing in this policy limits any statutory, contractual, or other rights available to Aesthetic Care (Pvt.) Ltd.

7. Contact

Aesthetic Care (Pvt.) Ltd.

Website: www.kaysaesthetic.com

Official WhatsApp: 03219294391

Kay’s — TM 550391
Sum’s — TM 550393

3. Shopify Privacy Policy

PRIVACY POLICY

Effective Date: September 30, 2026

Aesthetic Care (Pvt.) Ltd. respects the privacy of customers and website visitors.

This Privacy Policy explains how we may collect, use, store, and protect information provided through our online store and related services.

1. Information We May Collect

Depending on how you interact with our website, we may collect:

• Name

• Delivery address

• Billing information

• Telephone/mobile number

• Email address

• Order details

• Product preferences

• Customer-service communications

• Information voluntarily submitted through forms

• Technical information associated with website visits

2. How We Use Information

We may use customer information to:

• Process and deliver orders.

• Contact customers regarding orders.

• Respond to customer inquiries.

• Process returns, refunds, or exchanges.

• Provide customer support.

• Improve our website and services.

• Prevent fraud and unauthorized transactions.

• Maintain business and transaction records.

• Send promotional communications where permitted by applicable law and subject to available consent or opt-out mechanisms.

3. Shopify and Service Providers

Our online store is operated using Shopify and may use third-party service providers for payment processing, shipping, analytics, customer communications, security, advertising, or other business functions.

These providers may process information as necessary to provide their services.

Shopify provides merchants with privacy and customer-data tools, but each merchant remains responsible for configuring its store and meeting applicable privacy obligations. (Shopify Help Center)

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate the website, remember preferences, understand website usage, improve services, and support marketing activities where permitted.

Your browser or device may provide controls for managing cookies.

5. Information Security

We take reasonable administrative, technical, and organizational measures to protect customer information.

However, no online transmission or storage system can be guaranteed to be completely secure.

6. Sharing Information

We may disclose information to service providers and business partners when reasonably necessary to:

• Process orders;

• Deliver products;

• Process payments;

• Provide customer service;

• Maintain website functionality;

• Prevent fraud; or

• Meet legal obligations.

We do not intend to sell customer information except where such processing is expressly permitted and legally compliant.

7. Marketing Communications

Where permitted by applicable law, we may send information about products, promotions, offers, and company updates.

Customers may request to stop receiving promotional communications.

8. Data Retention

We retain information for as long as reasonably necessary for business, transaction, legal, accounting, security, dispute-resolution, or regulatory purposes.

9. Your Rights

Depending on applicable law, you may have rights concerning your personal information, including requesting access, correction, deletion, restriction, or other available privacy rights.

Requests may be submitted through our official contact channels.

10. Policy Updates

We may update this Privacy Policy from time to time.

Any revised version will be published on this website with an updated effective date.

11. Contact

Aesthetic Care (Pvt.) Ltd.

Website: www.kaysaesthetic.com

Official WhatsApp: 03219294391

For privacy-related requests, please contact us through our official channels.